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Version: ROS 1 Noetic

Ridgeback Troubleshooting

Robots are complex. Common issues are listed below. Contact our support team at support@clearpathrobotics.com if the issue persists.

info

Our Support team may ask you to create a rosbag. This is a tool that saves ROS data to a file, so we can review it after the robot has been turned off.

For example, we may ask you to record the /status topic so we can review motor temperatures, and other diagnostic data. To create this rosbag, you would:

  1. Log into the robot's computer.
  2. Run the command rosbag record /status
  3. Use your robot as you typically would, trying to recreate the issue you have been experiencing.
  4. Once done, in the terminal, press ctrl+c to stop the command.
  5. Enter ls, and find the new file that was created. It will have a file extension of .bag
  6. Copy this file to your development computer, using a command like scp. Send this .bag file to Clearpath Robotics in your Support email request.

Networking​

Not getting Wi-Fi internet connection​

Refer to the Networking page.

Cannot connect to the robot's computer over a network cable​

Reter to the Networking page.

Computer​

The computer does not automatically start​

Refer to the Mini ITX troubleshooting page.

The computer keeps reverting to old BIOS settings​

Refer to the Mini ITX troubleshooting page.

ROS​

ROS package is not starting​

Verify the upstart logs, /var/log/upstart/husky_core.log, to see if there are any error during upstart.

Sensors are not turning on​

  1. Check that the sensor's User Power connector has the correct voltage.
  2. If the voltage is correct, then review the Troubleshooting section for the related sensor.

If the Issue Persists​

Clearpath is committed to your success. Please get in touch with us and we will do our best to get you rolling again quickly: support@clearpathrobotics.com.

To get in touch with a salesperson regarding Clearpath Robotics products, please email research-sales@clearpathrobotics.com.

If you have an issue that is specifically about ROS and is something which may be of interest to the broader community, consider asking it on https://robotics.stackexchange.com. If you do not get a satisfactory response, please ping us and include a link to your question as posted there. If appropriate, we will answer in the ROS Answers context for the benefit of the community.

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